Restore Your Online Reputation
Some of the things people say about businesses online can be undeserved.
Negative comments can be damaging to your business. Worrying about what the internet thinks of you is understandable. A negative comment, true or not, can persuade a potential customer to look elsewhere.
Since up to 90 percent of consumers look at product reviews before they buy (https://marketingland.com/survey-customers-more-frustrated-by-how-long-it-takes-to-resolve-a-customer-service-issue-than-the-resolution-38756), it is vital that you restore your online reputation as quickly as possible.
Here at Cadder Marketing, we can help to repair reputational damage.
How Can I Repair My Brand Reputation?
It’s true that some people will look for negative reviews to see if using your services is a good idea.
Some of the steps you need to take to clear up your reputation are entirely your responsibility. If you have provided poor service or a product that has proven unreliable, then there are things you will need to work on in-house.
However, a lot of good businesses have their reputations tarnished by things that they have little control over. Sometimes, customers can go over the top in their negativity.
Make The Positive Outweigh The Negative
Removing bad reviews can act as a method of internet reputation repair. You can ensure that all your many positive reviews appear first in search engines.
You should also work on gaining more positive reviews. Ask some of your many clients who have enjoyed your excellent service to write about their experience when dealing with you.
Respond To Negativity
You may have the opportunity to respond to negative reviews, which is a simple way of working towards reversing any reputational damage.
By offering a measured and sincere response, you can often change the minds of disgruntled customers. At the very least, you will show that you care.
Remove Negative Comments From Websites
Locating where customers have written negatively about you on consumer sites is a good first step. There are also methods of removing such comments, especially if they are entirely undeserved.
Running a business means you should always expect the unexpected. Part of this is finding negative reviews, but don’t count out sabotage from competitors. Fortunately, there is a lot that can be done about this.
What Can You Expect From Personal Online Reputation Management?
It’s hard to do this on your own, so use the experts. We will personally monitor the internet for any growing negativity about your brand, and we’ll work to make sure it doesn’t go further.
Social Media and Search Engines
Social Media is another challenge that is time-consuming. We will stay up to date on what the internet is saying about your brand and work to reverse unfair negativity and maintain levels of positive feedback.
Provide Positive Content
The positive side of your business will be there for all to read, encouraging new clients to flock to you.
Correct Unjust Negativity
This covers all areas of the internet as we work towards ensuring your potential customers get to read a fair account of who you are.
Restore Your Online Reputation – Conclusion
We understand that lies can be spread, and also that mistakes can be made.
If you want your business to be represented online in a fair manner, then our reputation management services will provide a valuable solution.
We will help the truth to overshadow any negativity, and give your business the opportunity it deserves to thrive.